Frequently Asked Questions

Everything you need to know about your luxury beauty experience.

How can I track my order?

Once your order has been dispatched, you will receive a confirmation email containing a tracking link to follow your parcel's journey.

What is your return policy?

We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our customer care team to initiate a return.

Are BY TERRY products cruelty-free?

Yes, BY TERRY is committed to being cruelty-free. We do not test our products or ingredients on animals, nor do we delegate this task to others.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment options like Klarna depending on your shipping destination.

Do you offer international shipping?

Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

How do I choose the right shade for my skin tone?

You can use our online shade finder tool found on each product page, or contact our beauty experts via live chat for a personalized consultation.